Using Email

Jump To A Category
a. Outlook Express
b. Webmail
 

EMAIL SERVICES

Internet technologies come and go, but e-mail is still the universal 'killer app' that brings the most people to the internet. It is an accepted truth that successful web sites are those that provide easy communication with its visitors. With this in mind, an effective e-mail framework is as important to a site as the site's content itself. 

Before setting out to set up the e-mail addresses for your website, a working knowledge of the workings of the mechanics of e-mail is a prerequisite. The following is a primer of terms and technologies that comprise the e-mail system and a quick guide to configuring your e-mail software to use the Murihdotcom mail services.

POP3 Mailboxes

POP3 is 'Post Office Protocol, version 3' - a system that receives mail delivered over the net, and stores it in a mailbox, to be collected by the owner at a later time. All e-mail delivered over the internet must eventually arrive at an e-mail address attached to a POP mailbox. It is worth noting that while not all e-mail addresses are POP accounts (see below), all e-mail must eventually find its way to a POP mailbox. While you may have many address you can receive e-mail at, it is often best to keep the number of POP mailboxes you own to a minimum, in the interests of manageability. 

POP mail clients - Although your mailboxes are accessible through webmail (see below) to obtain the full benefit of them, we recommend you make use of a POP capable e-mail client. AOL users take note that the AOL e-mail client is not POP capable. Here is a short list of common POP capable e-mail clients: (the following should not be construed as commercial endorsements by Murihdotcom.): 

- Qualcomm Eudora
- Microsoft Outlook Express
- Microsoft Outlook
- Netscape Communicator
- Pegasus Mail
- Claris Mail
- Opera Mail

POP mailboxes - When your account is activated, your first POP account is activated with it; and it uses the same login and password. The e-mail address for it is yourlogin@yourdomain.com - additional POP mailboxes may be added through the control panel (as many as your account allows). Note that the login name of these mailboxes will be slightly different from the e-mail address itself. 

POP Settings - To configure your client to receive mail delivered to your POP mailbox, consult the following table: (Please take note that not all mail clients will use these exact names for their configuration fields. If your mail client is significantly different from this, enter a support request with the names of the fields from your mail client's configuration screen) 
- e-mail address / mailbox address :- Enter the e-mail address of the POP account
- login id / account name :- Enter the login name of the POP account - your first POP account will have the same login ID as your server login. Additional POP account will have a different login ID from the e-mail address*. When you create new POP accounts through the Cpanel, you will be told the login ID that corresponds to the e-mail address of the address**.

*Make sure you use the full email address for the login for any email account created after the default account. For example, for yourdomain.com, the default login ID would be yourdoma (same as cpanel login, all default usernames are first eight characters of the domain), you would just use yourdoma as the login ID for the email client. For bob@yourdomain.com, a newly created POP3 account (created through your online control panel), you would use bob@yourdomain.com 

**Netscape Users: If you experience a problem with using the full email address as the login name, replace the "@" in the login, with a "%". Example, bob@yourdomain.com would be bob%yourdomain.com. This lets netscape use the full email address correctly as the login ID. 

- password :- Enter the password you entered when you created the pop account. Your first POP account has the same password as your main server login ID does.
pop server/incoming mail server :-mail.your-domain.com (alter this according to your domain name)
port :- Set this to '110' (usually this is already entered automatically and need not be changed)

Other settings such as 'name', 'reply-to address' and 'organization' may be filled with any value you deem appropriate; they will not directly affect the functionality of your POP mailbox

SMTP 

Simple Mail Transfer Protocol (SMTP) has been the heart of internet e-mail for the greater portion of its operational life. Whereas POP may be likened to a mailbox, SMTP is the postal system itself, responsible for delivery of e-mail between locations on the internet. Your e-mail client must support SMTP (of note is the AOL client, which does not). The SMTP server takes your outgoing mail and delivers it to its destination on the internet (a POP3 mailbox usually). 

Your account has use of SMTP service, so you may send as well as receive e-mail through your domain. To send mail through your domain , adjust the settings for the SMTP server in your e-mail client. Enter your domain name [or its IP address] as your new SMTP server. Mail you send will now go through your domain instead of through your ISP. This is entirely optional, there is no necessity that you use the Murihdotcom servers as your SMTP servers. If you are happy using your ISP's SMTP server to send mail through you may do so; we provide SMTP service as a courtesy service to complete our e-mail services. 

SMTP settings :- to configure your mail client to send mail through your Murihdotcom's account, consult the following table. 
(Please take note that not all mail clients will use these exact names for their configuration fields. If your mail client is significantly different from this, enter a support request with the names of the fields from your mail client's configuration screen) 

SMTP Server/Outgoing mail server: mail.your-domain.com (alter this according to your domain name)

login id / account name / authentication :-Our SMTP servers do not require a login, leave these fields blank

port :- Set this to '25' (usually this is already entered automatically and need not be changed)

Authorizing to relay :- Before the SMTP server will allow you to send mail to an e-mail address outside of your domain, you must identify yourself to the server by check a POP mailbox. After you check a mailbox for new mail you have thirty minutes in which to send outgoing e-mail, or until you disconnect from the internet. This is necessary to prevent the abuse of your SMTP service by bulk commercial e-mailer's (`spammers`) and is implemented for your legal protection. 

a. Outlook Express
Because Microsoft Outlook Express is the most popular e-mail application available, you can automatically configure Outlook Express from CPanel. This saves time in manually configuring your e-mail application and avoids errors.

Note: This will only work if you have Microsoft Outlook installed on your machine and are running any version of Windows.

To automatically configure Outlook Express:

Click on the Add/Remove Accounts link in the Mail area.

Click on the Outlook (Express) AutoConfig link next to the required account.

Read the message in the alert window and click on the OK button. You may need to repeat this step two or three times.

Click on the Open this file from its current location radio button, and click on the OK button in the File Download window.

Click on the Yes button in the Registry Editor window and repeat for the last window. Outlook Express has now been configured for this account. You need to repeat this process for as many accounts as you want to access through Outlook Express. (Note : Please download our automatic configuration email sample file here) 

You need to make have server authentication enabled. 
If you are using Outlook it would look something like this: 



With "My server requires authentication" checked in outlook and the correct login ID (see POP3 section above) you will be able to send mail correctly and securely. 

If while sending e-mail you receive a 'you are not authorized to relay..` message from the server, and you are certain you have have checked a mailbox on your server immediately beforehand, contact tech support to have the issue resolved. 

The following section summarizes e-mail features that are specific to Murihdotcom's services. 

b. Webmail 

The control panel includes functionality for reading e-mail received by your POP mailboxes over the web, without an e-mail client (such as Neomail, Horde, Squirellmail, etc). Because of security issues, this is only available through the control panel directly and will only be usable by yourself or people you have entrusted with access to the control panel login/password.

- Neomail, click here for more further information about Neomail Web based email. 

- Horde, click here for more further information about Horde Web based email. 

- Squirrelmail, click here for more further information about Squirrelmail Web based email. 


For further instructions on configuring your domain's e-mail settings, consult the Control Panel section of this user manual.