FAQ
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Do you support SMTP server? Sendmail?
Can I point additional domains to the same account?
What is the Operating System and Server Software you use?
Does the subdomain have its own FTP and Email?
Can I add any extra features for a fee?
Can you handle international orders and domains?
Can I upgrade from one plan to another?
How long does it take to set-up a new account?
Is there any fee to transfer my domain to you, in other words are there any fees to use your nameservers (DNS)?What is the Cron Tab feature?
What is the Web Protect feature?
What are the Error Pages listed in the CPanel?
How can I access Web Mail?
What is the TOOLS menu?
What is the ADVANCED Menu?
What is the ACCOUNT section?
What is the MAIL Menu?
How do I access the CPanel?
What is the CPanel?
Do you support SMTP server? Sendmail?
Yes, we do support SMTP, Sendmail, IMap, Popmail with all accounts.
Can I point additional domains to the same account?
No, while you can add a domain pointer, like if you want to point domain1.com to domain2.com, to the same homepage, but not for a subfolder or a subdomain.
What is the Operating System and Server Software you use?
Linux Redhat 7.x, and Apache the latest version
Does the subdomain have its own FTP and Email?
Yes, each subdomain hase its own private FTP account and email forwarder.
Can I add any extra features for a fee?
Yes, you can Upgrade from the small Plan to Bigger one.
Can you handle international orders and domains?
Yes. We can host any domain name (including .info and .biz) and accept orders from any country worldwide.
Can I upgrade from one plan to another? You can only upgrade from the Lite hosting plan to the Standard plan or Deluxe Plan
How long does it take to set-up a new account?
From a few minutes to 24 hours.
Is there any fee to transfer my domain to you, in other words are there any fees to use your nameservers (DNS)? May I know your nameservers ?
No. You can use our Primary DNS Server ns1.murih.com and Secondary DNS Server: ns2.murih.com
CPanel Questions
What is the Cron Tab feature?
The Cron Tab feature give you Web Access to the Cron program. The cron program will run a script every time you specify it to run.
For example:
For example, 0 * * * * would mean every sunday and 0 0 * * * would mean at midnight.
NOTE: We do not allow Cron Jobs every minute.
What is the Web Protect feature?
The Web protect feature allows you to easily password protect a folder in your account. With this feature you can add/delete users. The users will be prompted to enter a username and password before they are allowed access to a certain folder.
This uses the Apache .htaccess and .htpasswd method.
What are the Error Pages listed in the CPanel?
The error pages are pages that will show up if an incorrect request by a web page viewer has been made. If you create a 404 error page, then users will see this page if they try to go to a page which does not exist on your site.
400 - Bad Request
401 - Authorization Required
403 - Forbidden
404 - Page Not Found
500 - Internal Server Error
How can I access Web Mail?
You can access Web Mail at http://yourdomain.com:2095/
If it is your main account, the username is your main account username and main password.
If it is an extra POP account, the username is your email address (email@domain.com) and the email account password.
We currently use NeoMail as our WebMail System.
What is the TOOLS menu?
The TOOLS menu has many features. You can view your Graphical Web Stats here or check ANALOG stats. You can also check the error log, which can help in identifying errors in CGI scripts. Also in this menu are the canned cgi scripts. These are scripts which you can automatically installed into your account and run with no configuration. The Chat Room and Search Engine Submitter is also in this menu.
What is the ADVANCED Menu?
The ACCOUNT menu allows you to create your own mySQL databases. You can also access and edit CRON JOBS which you wish to run.
What is the ACCOUNT section?
The account section gives you the option to change the main account password, set up sub domains (if you plan allows this) and to create error pages. It also allows you to administer your FTP accounts and if your plan allows create extra accounts.
What is the MAIL Menu?
The mail menu allows you to admin your E-Mail accounts/tools. In this section you can create POP accounts, forwarders, mailing lists and set a default account. You can also use this to block an email address.
How do I access the CPanel?
http://yourdomain.com:2082/ or you can use the ip address in your Welcome EMail (example : http://202.155.0.2:2082/)
You will be prompted to enter your username and password before you log in.
What is the CPanel?
The CPanel is an end user account manager where you can administer and make changes to your account. You can create email accounts, mailing lists etc in the cpanel.
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